Document folders lost? | Keep track of your stuff!!
It was a strange call, a customer wanted to know where his document folders were. We quickly looked up his order history and realized he hadn't ordered document folders in almost a year. The real surprise was when we realized the folders he was looking for had been delivered almost a year ago. Four pallets, 40,000 folders, and he had no idea what had happened to them; didn't believe the delivery had been made. Even after showing him the P.O.D. - proof of delivery- that clearly showed not only were the folders delivered but he signed for them he wasn't convinced.
I guess its not all that surprising, a big company with lots of offices, their product is information, but over the years they'd created their own fully staffed warehouse to store and keep track of the numerous products used throughout their office network. What's surprising is that they hadn't outsourced this function to a professional that would be required to account for every last item under their control. In this particular case if the customer took advantage of our Point'N Click solution they would know exactly how many folders they had left and exactly where every folder had gone. They could even download the information to a spreadsheet to easily charge back the appropriate offices and they could do all this for free.
Document folders are just the beginning with close to 80 offices in 3 states the company has lots of marketing and print material they buy in bulk to keep the cost down, but then they need to deal with the storage and distribution issues that are very time consuming and costly. Eliminate the time and cost by asking vendors what solutions they can provide. The Dataguide Point'N Click solution gives any customer complete control over inventory and distribution right from their desktop. Most vendors can provide some type of on line solution to make customers lives easier. When you're ready to outsource these mundane and costly tasks turn to your vendors first you might be surprised at the solutions they can offer at minimal or even no additional cost.