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Hospitals today are facing more competition than ever before, especially private organizations that need to remain directly profitable. Patient satisfaction and long-term outcomes are becoming big determinants of a hospitals success, especially now that HCAHPS surveys are becoming so critical for securing funding.
Reputation matters in healthcare, now more than ever, not only for attracting new patients but also for maintaining Medicare reimbursements.
It's no secret, but re-admissions are one of the single most costly problems a hospital can run into, and much of the time, they're preventable!
The discharge process is absolutely vital in preventing needless re-admissions. The more comfortable a patient is with the road ahead, and the more detail they have on their treatment, the more likely they are to have a successful recovery.