As "big data" becomes more important to businesses, and even small concerns start viewing their leads in chunks of hundreds or thousands of people, it becomes far too easy to overlook the all-important personal connection that ultimately drives sales.
After all, consumers today - both in B2C and B2B industries - are being inundated with more offers, from more companies, than at any other time in the history of media. Depending on which studies you pay attention to, the average buyer is exposed to hundreds or even thousands of ads every day.