It was a strange call, a customer wanted to know where his document folders were. We quickly looked up his order history and realized he hadn't ordered document folders in almost a year. The real surprise was when we realized the folders he was looking for had been delivered almost a year ago. Four pallets, 40,000 folders, and he had no idea what had happened to them; didn't believe the delivery had been made. Even after showing him the P.O.D. - proof of delivery- that clearly showed not only were the folders delivered but he signed for them he wasn't convinced.